We are looking for Customer Care Specialists to provide internal and external customer care in fast-paced environment via in person/phone/web-based communications.

Essential Job Duties and Responsibilities:

• Maintains extensive knowledge of programs and services to provide information, assist in troubleshooting and resolve escalated or difficult issues regarding customer complaints.
• Facilitate customer interactions via phone and web-based channels
• Build rapport
• Maintain customer database
• Researches and resolves customer care inquiries and complaints as they are escalated from staff.
• Communicates issues and/or opportunities then make recommendations to implement solutions accordingly
• Foster a positive customer experience at the jobsite
• Provide back up coverage for the Customer Service/Office Assistant and Customer Care at other locations as needed

Minimum Requirements:

• High school diploma or equivalent
• 2-3 years related experience
• Advanced computer and strong communication skills
• Competencies in Microsoft office(Word, Excel, Power point, etc.)
• Advising supervisor of significant problems encountered in day to day operations
• Valid driver’s license
• Experience with customer relationship management systems preferred

Physical Demands:

• Regularly required to talk or hear
• Frequently using hands or fingers
• Handle or feel objects, tools or controls
• Occasionally required to stand, walk, sit, reach and lift up to 25lbs. with hands and arms
• Vision abilities including close, distance and ability to adjust focus